Delivery Manager, Front Office Applications

Job Summary:

The Delivery Manager (DM) is responsible for planning, leading, organizing, and motivating teams to achieve a high level of performance and quality in delivering exceptional business value to users.

The DM is accountable for the delivery of all products and services for Front Office Applications, including the Connected Program's Client, Seller, Talent, and Recruiter experiences, consistent with plan or defined service levels.

Front Office Applications supports Allegis Group's revenue-generating processes: pipeline, sales, recruitment, screening, matching, selection and talent engagement.

The scope centers on the Connected Platform, a large, complex, customized Salesforce environment purpose-built for the Allegis business and fully integrated with Back Office, Middle Office, Contract Lifecycle Management, and Enterprise Data applications.

It also includes full-stack custom applications such as the matching engine and other business-critical services.

This portfolio is substantially about new, innovative products that are transformational and that interact directly with external users: talent and candidates, recruiters, clients, and sellers.

The platform model differs by audience and must be led accordingly.

The client and seller CRM experience is largely a configuration and extension exercise on standard Salesforce patterns, where the discipline is to stay close to the platform.

The talent and recruiter experience is a custom application built on the Salesforce platform, engineered as product rather than configured as CRM, with the full engineering obligations that implies.

The DM is a leader of leaders.

This position leads through Information Services Managers, technical leads, and partner delivery leads, with a total of approximately 50 to 75 resources spanning full-time employees, local contractors, and offshore teams supplied by implementation partners.

The DM owns an annual budget of approximately $10 to $15 million and is accountable for its forecast accuracy and performance.

The DM is accountable for what the organization delivers: quality, schedule, and budget, not solely for the management of the team members.

Commitments made to the business are expected to be met, and where they cannot be, the DM is expected to surface the issue early with a credible plan rather than report it late.

At an enterprise level, the Delivery Manager leads and manages large, complex enterprise-level projects and initiatives consisting of multiple Agile teams and/or requiring integration with activities outside the scope of those teams.

At a team level, the DM plays a consultative role to put in place the appropriate people, process, and tools, coaching team members as needed to optimize efficiency, helping agile teams be successful and on a solid path of continual improvement. 

The role spans the full software development lifecycle: requirements and design through build, test, release, and hypercare, and the enhancement backlog that f...