Patient Services Coordinator (General Services)

Base Pay: $22.00 - $32.50 / hour JOB SUMMARY Under the supervision of the Center Manager, the Patient Services Coordinator is to provide direct and indirect clerical and appointment support to the X-Ray department.

Responsible for pre-registration, financial determination, appointment scheduling, and coordinating of all front office and registration functions.

Coordination, processing and scheduling of medical referrals including prior authorizations, and will work with staff and patients to ensure clinician referrals are completed as determined by clinically accepted guidelines.

Serves as liaison between clinical teams and other staff, other agencies, and patients.

JOB DUTIES AND RESPONSIBILITIES Patient Scheduling and Registration · Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed · Pre-registers all patients asking and recording answers to all pre-registration questions · Removes the day's cancellations from the computer Check In · Greets patients and visitors in a prompt, courteous, and helpful manner · Enters all demographic and financial information into the system accurately · Performs financial transactions at the time of the visit including collecting all co-payments · Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms Check Out · Performs financial transactions at the time of the visit · Accurately closes the day and balances cash bag Phones · Answers telephones, handling calls as needed and taking messages when appropriate · Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages Patient Program Coordination · Evaluate financial status of all patients · Determine patient eligibility for appropriate programs · Assist patients with enrollment applications · Follow up on all pending applications to ensure enrollment process is completed · Educate the patient regarding financial responsibility and SCHC policies regarding payment · Assist in training as needed Health Information Services Duties · Maintains and protects patient confidentiality of medical records · Maintenance of patient records in the EHR system · Accurately pulls and delivers patient paper charts requested by clinical teams, Administration, and other authorized in-house personnel · Uses all resources available in the effort of completing the referral process(i.e., phone, fax, computer, email) · Assists in the scheduling process of inbound referrals from outside providers · Works with management in the use of the patient portal to provide patient communications, reminders, and other electronic messages from the referral team · Maintains open communication in the referral center by sharing acquired information with team members · Processes in...