Program Assistant III

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

Time Type:
Full time

Department:
WIC

All Locations:
250 Sumner Street

Position Summary:
The Program Assistant III is an administrative position that supports WIC front desk operations and assists with the certification and recertification of WIC applicants by performing activities related to program eligibility, benefit issuance, appointments, data collection, filing, and customer service.

In addition to core Program Assistant III responsibilities, this position has additional responsibility for WIC reports, participant reminders, and WIC Shopper App support.

The position will pull assigned reports from the WIC system, upload information into the automated call and reminder system, and ensure participant reminders are sent as scheduled.

The Program Assistant III will also serve as a resource for the WIC Shopper App by helping staff and participants understand and use its features.

WIC Reception Work:

Phones: Answer and direct phone calls in a professional, courteous manner that is consistently responsive to patient needs:


* Applies standard 2-part greeting


* Handles Calls Appropriately


* Closes with the standard 2-part closing

File Management: Prepare charts with appropriate forms.  Pulls and files charts for active and terminated participants.

Quality Assurance: Ensure thoroughness, accuracy, and attention to detail in record keeping while maintaining efficiency. 

Reports and Follow-up: Print reports ensuring proper documentation/notification occurred; pull charts and follow up as needed.

Performs reception duties such as:


* Screen applicant inquiries for eligibility.


* Manage appointment scheduling/rescheduling, including reminder phone calls.


* Greet and triage participants to appropriate staff.


* Oversee the flow of applicants/participants in the waiting area.


* Print and send/give out notification letters


* Clerical duties as required.

Uses communication devices appropriately.


* Explains length and purpose of appointment;


* Provides clear instruction and explanatio...