Benefits & HR Representative

The Benefits & HR Representative plays a key role in supporting the day-to-day administration of employee benefits and core human resources processes across the United States and Canada.

This position serves as a primary point of contact for associates regarding benefit programs, while helping ensure a positive employee experience and compliance with applicable policies and regulations.

Working closely with Benefits & HR leadership and cross-functional teams, the Benefits & HR Representative is responsible for administering benefits programs, supporting HR projects and programs, maintaining accurate records, assisting with leave and wellness programs, and ensuring efficient execution of benefits lifecycle processes.

The role also can provide support across a broad range of HR disciplines including onboarding, employee relations, payroll coordination, compliance, compensation, HRIS administration, and talent processes.

This position offers an excellent opportunity to strengthen expertise in benefits administration and program administration / management experience while developing broader skills within employee support, HR compliance, and HR operations.

 

RESPONSIBILITIES (80-90% Benefits Focused; 10-20% General HR Focused)


* Administer employee benefit programs including medical, dental, vision, life insurance, disability, retirement, wellness, and other company-sponsored benefit plans.


* Serve as the primary HR contact for employee benefit inquiries, assisting associates in understanding and utilizing available programs.


* Coordinate annual open enrollment activities, employee communications, benefit education sessions, and enrollment audits.


* Assist employees with life event changes, enrollment requests, claims issues, and benefit eligibility questions.


* Partner with benefit vendors, brokers, payroll, and internal stakeholders to ensure accurate administration of benefit plans.


* Support leave administration processes, including FMLA, ADA accommodations, disability claims, and other leaves of absence.


* Support benefits onboarding and orientation activities to help create a positive employee experience.


* Assist with policy administration and compliance with federal, state, provincial, and local employment regulations.


* Collaborate with payroll to ensure timely and accurate processing of employee information that impacts pay and benefits.


* Maintain accurate employee data and records within HRIS systems, and/or department records, while ensuring data integrity and confidentiality.


* Manage and influence various assigned programs within HR and/or benefits – ensuring service and solutioning for the business.


* Respond to employee questions regarding policies, procedures, benefits, and HR programs.


* Provide administrative support for any variety of HR activities, inclusive but not limited to - performance management, engagement initiatives, training programs, communica...