Risk Decisions - UAT & Quality Transformation VP

Join JPMorganChase Risk Management and Compliance at the center of strengthening a firm that serves millions of customers and communities.

Lead quality outcomes for decisioning platforms that power critical moments across the Risk lifecycle-from Offer Generation and Acquisitions through Account Management.

You'll modernize testing with automation and GenAI-enabled practices while operating in a well-controlled, audit-ready environment.

This is a high-impact leadership role with visibility across Product, Technology, Risk, Data, Controls, and Operations.

As a/an UAT & Quality Transformation Manager (Vice President) in CCB Risk Decisions Product, you lead the end-to-end testing and quality function across a complex portfolio of batch and real-time decisioning platforms supporting the Risk lifecycle.

You are accountable for delivery excellence, release confidence, testing governance, and the evolution from manual UAT to scalable, automated, pipeline-integrated quality engineering.

You will lead and develop a high-performing, geographically distributed team and partner closely across interconnected Area Products-Offer Enablement & Commerce, New Account Originations, and Account Management-to establish modern testing frameworks, improve operational efficiency, and enable faster, safer delivery with strong risk and control discipline.
Job responsibilities:


* Own the testing and quality strategy across batch and real-time decisioning platforms, improving coverage, stability, release confidence, and delivery speed


* Lead the testing operating model, including standards, governance, quality gates, escalation paths, RACI/accountability, and audit-ready documentation


* Modernize UAT and QA practices by implementing automation-first and continuous testing approaches integrated into CI/CD pipelines


* Build scalable automation across service/API and end-to-end business process layers, ensuring maintainability, reliability, and measurable business value


* Drive responsible adoption of GenAI-enabled testing practices (e.g., scenario design, test generation, failure/defect analysis, evidence creation) with required human review and data governance controls


* Establish comprehensive test strategies, plans, entry/exit criteria, defect management workflows, and release readiness standards across products and programs


* Execute end-to-end test planning, coordination, reporting, and risk-based quality assessments across initiatives with complex dependencies and aggressive timelines


* Partner with Product, Technology, Risk, Data, Controls, Audit, and Operations to align on priorities, manage delivery risk, and resolve ambiguity and conflicts


* Measure quality outcomes through actionable metrics and dashboards (e.g., defect trends, escape rates, automation coverage, cycle time, stability, control evidence completeness) and continuously improve outcomes


* Lead large-scale, technology-intensive problem solving across ...