Part-time Host at Masa & Agave

About Us

Come join our winning hospitality team-we invite you to be part of Cleveland's future! The Westin Cleveland Downtown is a stunning, newly renovated 484-room hotel located in the heart of downtown, just around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center, and the Huntington Convention Center of Cleveland.

For sports lovers, Huntington Bank Field and Rocket Mortgage Field House are less than a mile away.

Building on our vibrant public spaces-which highlight dynamic works from local artists-we are thrilled to feature a complete, hotel-wide renovation in 2026 across all 484 guest rooms, offering modern luxury and elevated comfort to every guest.

Here at The Westin Cleveland Downtown, we are looking for passionate individuals who strive to deliver outstanding service and create unforgettable experiences that keep our guests coming back time and again!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation
Salary Range: $17.50 - $17.50 Hourly

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.

• Maintain proper set-up of dining room.

• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

Knowledge, Skills and Abilities

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.

• Ability to remember, recite and promote the variety of menu items.

• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.

• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.

This involves listening to the nature of the concern, demonstrating empathy with the cust...