Service Technician

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Company: Siemens Healthcare Diagnostics, Inc.

Location: 435 Oakmead Parkway, Sunnyvale, CA 94085

Position Title: Service Technician

Salary: $136,157 - $171,190 / year

Hours: Monday - Friday, 9:00am to 5:00pm

Summary of Duties: Serve as a dedicated resource for a specific MegaLab customer, supporting Siemens automation and middleware solutions.

Provide onsite system configuration support including pre-installation, installation, training, troubleshooting, and post-implementation activities.

Support multiple operational shifts, including participation in on-call rotations.

Work closely with on-site Siemens Healthineers management and first, second, and third-shift personnel.

Respond to complex system issues requiring onsite presence and advanced troubleshooting.

Participate in planning activities for new installations, system expansions, and workflow design.

Provide training to customer laboratory personnel on system operation, workflow, and configuration.

Interact routinely with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd-party middleware partners.

Assist in meeting business objectives.

Support pre-installation and installation activities.

Understand hospital enterprise IT and security environments.

Manage LIS interface communication and connectivity requirements.

Support customer-specific workflow configuration decisions.

Perform software installation, network setup, and application configuration.

Conduct verification and acceptance testing.

Deliver onsite and remote post-implementation support.

Follow the Siemens Diagnostics escalation process.

Execute software upgrades and updates.

Participate in customer and internal meetings or conference calls.

Adhere to Siemens quality and regulatory policies.

Independently troubleshoot and resolve software malfunctions.

Respond positively to challenges with minimal assistance; seek guidance from appropriate personnel when needed; adapt quickly and effectively to change; and build a support network within Siemens to achieve results.

Less than 20% domestic travel required.

Hybrid work permitted.

Qualifications: The position requires a Bachelor's degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering, or a related field and three (3) years of experience in the job offered or an acceptable alternate occupation.

Alternately, will accept a Master's degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering, or a related field and one (1) year of experience in the job offered or an acceptable alternate occupation...