Senior Manager, Service Supply Chain Quality

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Warehouse Quality Oversight


* Lead the development, implementation, and maintenance of global warehouse quality requirements, ensuring alignment with business needs, the Quality Management System, and applicable regulatory requirements.


* Develop and maintain warehouse-specific Quality Assurance Agreements (QAAs), applying risk-based requirements based on supplier type, scope, and criticality.


* Partner with Procurement, Logistics, Supplier Quality, and other stakeholders to support warehouse and 3PL supplier selection, qualification, ongoing monitoring, and performance management.


* Provide quality expertise during warehouse supplier selection and change activities to enable effective, risk-based decisions.


* Drive consistent warehouse quality practices across internal and external sites, including receiving, storage, handling, segregation, returns, refurbishment, and dispatch.


* Establish risk-based oversight and monitoring models, leveraging Supplier Quality and Service Quality resources for audits, assessments, and surveillance activities.


* Ensure warehouse operations align with QMS, Supply Chain Management processes, and applicable regulatory requirements, including ISO 13485 and FDA Quality System requirements.


* Establish and monitor warehouse quality KPIs, analyze trends and risks, and drive systemic improvements across the warehouse network.

Incoming Inspection: Service Spare Parts


* Lead the development and standardization of global Incoming Inspection requirements for Service Spare Parts, including inspection criteria, sampling strategies, and acceptance standards.


* Develop a scalable, risk-based Incoming Inspection framework for internal sites and external warehouse/3PL partners.


* Partner with Supplier Quality, Customer Service, Engineering, and Operations to align inspection requirements with product risk, supplier performance, and quality requirements.


* Establish consistent defect classification, documentation, and traceability to improve visibility into supplier-related issues and nonconformance trends.


* Define KPIs, data requirements, and reporting processes to measure Incoming Inspection effectiveness, identify defect trends, and improve supplier quality performance.

Repair and Refurbishment Quality Programs


* Lead the development and implementation of global quality requirements for Service Spare Parts repair and refurbishment programs.


* Partner with Customer Service, Engineering, Operations, and Supplier Quality to establish acceptance criteria, testing requirements, and ...