Field Service Supervisor

Our Construction Equipment group is seeking a full-time Field Service Supervisor to work onsite five days a week at our Tampa, FL location.

The Field Service Manager is responsible for leading, coordinating, and developing the field service team while ensuring safe, efficient, profitable, and customer-focused service operations.

This role is accountable for technician performance, service revenue, customer satisfaction, work-in-progress (WIP) management, work order accuracy, communication, and overall service department profitability.

Responsibilities for this role include but are not limited to:


* Organize and present at weekly tech meetings and safety training


* Maintain high-quality service delivery in an efficient, productive, and profitable manner


* Maintain ongoing maintenance schedules for service accounts


* Organize, coordinate, and schedule all scheduled maintenance, replacement, and Customer service work orders


* Assist or assign assistance for technician on accounts to ensure work quality


* Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors


* Maintain appropriate staffing level and workload distribution to meet customer and business needs


* Provide leadership and operational management for a team of 20+ Field Technicians


* Dispatch according to priority


* Meet or exceed monthly budgeted revenue with a 65% or higher GP


* Work with PSSR to quote repairs timely and accurately


* Open and close work orders with accuracy and clarity for customer billing


* Monitor employee training progress


* Discipline according to the Alta Handbook- working closely with HR


* Oversee payroll entry and audit for accuracy


* Purchase order acquisition and coordination


* Monitor work in progress daily


* Responsible for condition of service vehicles and facility


* Required to be in the on the weekend on call rotation for your segment


* Recruit / interview / hire technicians


* Perform yearly technician reviews


* Promote a positive customer experience


* Incorporates Alta's Guiding Principles into daily activities


* Performs other duties as needed

Desired Skills and Qualifications:



* 2-4 years of previous management experience preferred


* Strong working knowledge of electric and liquid propane industrial equipment


* Good mechanical aptitude


* Excellent written and verbal communication skills


* Good customer relations and people skills


* Ability to successfully manage others


* Computer Skills - Hyster/Yale Contact Management, Microsoft Word, Excel, and Outlook


* Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or em...