Category Manager - Warby Parker Care

Warby Parker is on the lookout for a Manager of Warby Parker Care to join our growing team.

Reporting directly to the Senior Director, Contact Lenses & Warby Parker Care, you will serve as the category manager for Warby Parker Care-our brand new extended warranty service offering for our glasses business-and get to shape how we grow this new business.

In this role, you will manage a critical vendor partnership, ensure smooth day-to-day operations, optimize financial performance metrics, and drive the launch of exciting new roadmap features across our channels.

What You'll Do


* Manage and strengthen our relationship with a key external partner, ensuring seamless daily operations and high-quality service delivery for our customers.


* Optimize the financial health and business performance metrics of the paid protection plan, identifying efficiency gains and long-term growth opportunities.


* Partner closely with retail, e-commerce, and customer service teams to align execution and maximize the reach of Warby Parker Care initiatives.


* Lead the rollout and expansion of new product roadmap features, managing execution from initial concept to channel launch.

Who You Are


* A data-driven problem solver who thrives on uncovering operational insights.


* An empathetic, clear communicator who excels at guiding external partners toward shared goals and ensuring smooth operational workflows.


* A strategic project owner with a track record of executing multi-channel initiatives and delivering customer-centric program launches.


* Passionate about reimagining customer care and converting data into actionable, financially sound business strategies.


* Backed by 5+ years of professional experience in category management, account management, or management consulting.

Extra Credit


* Prior experience managing or scaling paid protection plans, warranty products, or membership models in a retail or e-commerce setting.


* Background or experience working within the insurance industry.

In compliance with local and state requirements, Warby Parker is committed to pay transparency.

We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting.

Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

Health, vision, and dental insurance
Life and AD&D Insurance
Paid sick leave1
Paid Holidays1
Vacation days per year1
Retirement savings plan (401(k))
Parental leave (non-birthing pare...