Group Air Coordinator - Chase Travel (Remote)

Build your career in group travel and become an essential part of a team delivering seamless air travel experiences for meetings and events.

You'll help keep programs organized, accurate, and running smoothly from launch through post-event follow-up.

As a Group Air Coordinator in our Group Travel team, you coordinate group air program setup, reporting, and day-to-day logistics so travelers and stakeholders have a consistent experience.

You serve as a key point of contact across clients, travel advisors, and internal partners while managing timelines, documentation, and updates throughout the program lifecycle.

Job responsibilities


* Coordinate group air program intake, setup, and implementation to support a timely, accurate launch.


* Serve as a primary liaison between clients, travel advisors, and internal teams to support smooth collaboration.


* Schedule and lead client working sessions to review required intake details and align on timelines and next steps.


* Partner with internal teams to confirm testing readiness and establish a go-live date.


* Monitor bookings, registrations, and traveler activity to support accurate program execution.


* Track arrivals and departures and maintain real-time logistics visibility for stakeholders.


* Create and maintain organized program documentation in shared collaboration spaces.


* Generate and manage arrival/departure and other client-requested reports (including risk-related reporting as needed).


* Perform quality control on reports (e.g., traveler identifiers, contact details, ticketing status, and service fees).


* Provide clear status updates to stakeholders and coordinate follow-ups on pending items.


* Complete post-event follow-up within one week to gather feedback and identify improvement opportunities.

Required qualifications, capabilities, and skills


* High school diploma or equivalent.


* Must have 3+ years of experience in the travel industry.


* Intermediate to advanced proficiency with a global distribution system (GDS) and/or self-booking tools.


* Proficiency with Microsoft Excel, Word, and Outlook.


* Strong written and verbal communication skills and the ability to resolve internal and external customer issues.


* Strong time management and multitasking skills, including comfort working across multiple screens/tools.


* Ability to work independently while contributing effectively as part of a team.

Preferred qualifications, capabilities, and skills


* Experience supporting group travel, meetings, or event-related travel programs.


* Experience creating reference guides or training materials to support consistent service delivery.


* Experience assembling and interpreting client data reports to support clear stakeholder communication.


* Experience supporting routine invoice and accounting-related requests.

Applicants must be authorized to work for any employer in the US.

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