ESIS Claims Team Leader, WC

JOB DESCRIPTION

Are you ready to take the next step in your workers' compensation career? Join ESIS, a leader in risk management and insurance services, where you can lead a team of claims professionals, support effective claim handling, and help drive strong outcomes for clients and claimants.

We are seeking an experienced Workers' Compensation Claims Team Lead / Supervisor to provide day-to-day leadership, technical guidance, and coaching to the team.

In this role, you will support timely, accurate, and compliant claim handling while helping promote best practices, operational consistency, and continuous improvement.

The Workers' Compensation Claims Supervisor is responsible for leading a team of claims professionals to support high-quality claim handling, strong technical file management, effective customer service, and compliance with ESIS and client requirements.

This role provides day-to-day leadership, coaching, technical guidance, and performance management while supporting operational effectiveness, loss cost control, and continuous improvement.

General Responsibilities


* Improve the technical quality of claim files handled by the team.


* Serve as a team facilitator by helping remove barriers and resolve issues proactively.


* Contribute as a key member of the Claims Office Workers' Compensation Management Team.


* Support team development, loss cost management, and customer service.


* Promote ESIS management principles, team-building practices, and organizational values.


* Use current claims systems and tools effectively.


* Analyze data to identify individual and team development opportunities.


* Assess knowledge and skill gaps and develop action plans for improvement.


* Support and reinforce ESIS claims strategies and values.


* Address human resources and employee relations matters appropriately.


* Demonstrate a proactive, service-oriented approach to internal and external customers.


* Apply strong technical knowledge of workers' compensation claim handling.


* Provide one-on-one coaching, counseling, and performance feedback.


* Evaluate programs, procedures, and workflows to support continuous improvement.

Specific Responsibilities


* Review and assign new claims based on customer needs, complexity, and team workload.


* Establish initial reserves and provide early claim direction to adjusters, as appropriate.


* Identify and address issues involving compensability, medical management, subrogation, and related claim factors.


* Ensure claim coding and file documentation are accurate and compliant.


* Monitor claim diaries and follow up on system-generated and file-specific deadlines.


* Review files at key checkpoints for investigation quality, medical management, subrogation opportunities, statutory compliance, reserve accuracy, and fraud indicators.


* Provide direction consistent with ESIS best practices, account requirements, and...