Program Director- Commercial Governance and Performance Management, Executive Director

Join a global team shaping how amenity services are governed and improved at scale.

You'll help us build a consistent, data-led way to measure performance, strengthen commercial discipline, and turn insights into actions that improve outcomes for our regions, partners, and customers.

Job Summary

As a Program Director, Commercial Governance & Performance Management - Global Amenity Services in Global Amenity Services, you will lead a globally consistent operating model for commercial governance and performance management.

You will build and run the centralized performance "decision engine," aligning metrics, roadmaps, and financial frameworks to create transparency and accountability across regions, vendors, and functional partners.

You'll partner closely with Finance & Business Management (F&BM), Sourcing, Program Management Office, Product and Technology, regional and functional leaders, and Risk and Controls to drive measurable outcomes with a trusted fact base.

Job Responsibilities


* Own and embed a globally consistent KPI and performance governance model, including shared definitions and a disciplined operating cadence.


* Translate strategy and functional priorities into measurable frameworks that connect service outcomes, delivery roadmaps, and economics.


* Establish and govern "golden metrics" and "golden data," setting standards for definitions, quality, and measurement integrity across regions and vendors.


* Build cost-to-serve transparency and use insights to inform investment decisions, remediation actions, and service improvements with functional leaders.


* Lead pricing governance across amenity services, balancing global principles with local market needs and vendor economics, supported by consistent controls.


* Strengthen vendor performance governance using standardized KPIs, unit economics, and measurable service standards to support supplier decisions.


* Deliver clear performance narratives, benchmarks, and driver-based insights to enable quarterly business reviews, corrective actions, and trade-off decisions.


* Create structured mechanisms for functional leaders to raise exceptions, quantify impacts, document rationale, and drive timely decisions through defined forums.


* Produce monthly performance packs and anomaly insights that highlight trends, issues, and actions with clear owners.


* Enable centralized, data-driven decisions for new launches and ongoing offerings through consistent measurement and governance.


* Define the performance data roadmap and dashboard strategy in partnership with Product and Technology to support scalable accountability.

Required Qualifications, Capabilities, and Skills


* 10+ years of demonstrated leadership in commercial governance, including establishing standards, decision thresholds, and performance management routines.


* Proven experience leading enterprise-scale operating model transformation across multiple regions, vendor...