Program Manager- Commercial Governance and Performance Management, Vice President

Join a team focused on making performance transparent, comparable, and action-oriented across a global service portfolio.

You'll help us scale a consistent operating model that strengthens governance, improves decision-making, and drives outcomes across regions and vendors.

Job Summary

As a Vice President, Program Manager in Global Amenity Services, you will help execute and scale the commercial governance and performance management agenda through a consistent, data-led operating model.

You will support a centralized performance "decision engine" that standardizes key performance indicators (KPIs), increases performance and cost transparency, and enables pricing governance.

You'll partner closely with Functional Leads, Sourcing, Finance & Business Management (F&BM), Program Management Office (PMO), Product/Technology, regional leaders, and Risk & Controls to ensure performance reporting is trusted, comparable, and decision-ready.

Job Responsibilities


* Establish a globally consistent KPI and performance governance model, including shared definitions and a disciplined operating cadence.


* Translate strategy and functional priorities into measurable frameworks linking service outcomes, roadmaps, and economics.


* Define and maintain "golden metrics" and "golden data" standards so leadership can rely on trusted, consistent inputs across regions, vendors, and service lines.


* Deliver cost-to-serve transparency and insights that inform pricing governance, investment prioritization, and remediation actions.


* Support pricing governance by enabling decisions that balance global principles with local market needs and vendor economics, backed by measurement and controls.


* Strengthen vendor governance through KPI-anchored performance narratives, benchmarking, and driver-based insights that support Quarterly Business Reviews and corrective actions.


* Create structured mechanisms for raising standards exceptions, surfacing issues, quantifying impacts, documenting rationale, and driving timely decisions via defined forums and escalation paths.


* Produce monthly performance packs and anomaly insights that highlight trends, issues, and actions with clear owners.


* Enable centralized, data-driven decisions for new launches and for optimizing existing offerings.


* Partner with Product/Technology to define the performance data roadmap and dashboard strategy that supports portfolio accountability.


* Drive "decision hygiene" through clear inputs, thresholds, ownership, action tracking, and follow-through across stakeholders.

Required Qualifications, Capabilities, and Skills


* 7+ years of demonstrated experience in performance management, analytics, business operations, finance, commercial strategy, or similar roles in complex, multi-site environments.


* Strong analytical and commercial acumen, including KPI discipline, cost-to-serve and unit economics, pricing levers, and the ability to convert ...