Lead Technology Support

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorganChase within Corporate Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services - with a focus on document and content management systems.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

You will encourage a culture of continuous improvement, leading a team through incident resolution, infrastructure management, and the adoption of modern tooling across on-premises and cloud environments.

Job Responsibilities


* Lead end-to-end application and infrastructure service delivery to enable successful business operations, with a focus on document and content management platforms


* Oversee day-to-day maintenance of the firm's systems to ensure operational stability, availability, and performance across on-premises and cloud environments


* Execute policies and procedures that ensure operational stability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Analyze complex situations and trends to anticipate, troubleshoot, and resolve incidents, driving root cause analysis and ensuring full closure of issues


* Monitor production environments for anomalies using observability tools such as Splunk on AWS, address issues proactively, and escalate and communicate resolutions to business and technology stakeholders through incident resolution and service restoration


* Design system automation and build tools to reduce manual toil and improve the efficiency of application support workflows


* Lead team adoption of enterprise-authorized AI capabilities to improve incident triage speed and consistency, including synthesizing operational signals into prioritized actions, with human-in-the-loop validation and appropriate handling of sensitive data


* Apply reuse-first, AI-assisted practices across incident, problem, and change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations


* Collaborate with developers, business users, and global production management teams across all levels of seniority to drive seamless user experiences

Required Qualifications, Capabilities, and Skills


* Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and 5+ years applied experience


* Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows, with strong validation habits and awareness of data sensitivity
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