Medical Assistant Supervisor

POSITION SUMMARY The Medical Assistant Supervisor is responsible for overseeing medical assistants, ensuring efficient workflow, and maintaining high-quality patient care.

The Medical Assistant Supervisor trains and mentors medical assistants, manages daily operations, and collaborates with providers to optimize patient services.

KC CARE CULTURE CODE KC CARE follows a culture code in all we do.

Our code determines how we work, treat each other, and move health equity forward.

As an employee of KC CARE, you will: Put patients first, always Treat all people with dignity, respect, and kindness Create safe places for others to share their voice; encourage creativity Always strive for improvement; keep learning Own your work, action, and mistakes - no one is perfect Have fun - work should be fun and we want you to have fun at KC CARE ESSENTIAL DUTIES AND RESPONSIBILITIES Patient Care Call patients back to rooms and obtain medical history, history of present illness and/or chief complaint, and perform all screening required according to current procedures and quality measures.

Prepare patients for examinations, procedures, and treatments to include obtaining vital signs, measure height and weight; perform vision and auditory screening as needed; record all information in electronic health record (EHR).

Collect specimens, perform on-site laboratory procedures including providing vaccinations, and maintain current knowledge, including documentation and preparation of specimens.

Administer medications using the 5 Rights of Medication Administration.

Complete medication reconciliation and allergy verification for every patient.

Contact patients by phone to deliver normal lab results and for additional care coordination needs.

Clinic Flow, Referrals, and Administrative Assistance Inventory, stock, and clean exam rooms.

Maintains VFC/VFA inventory in respective locations in accordance with the Missouri DHSS requirements and the ShowMeVax program Make follow-up appointments in eClinicalWorks (eCW) as part of patient visit.

Maintain clinic flow by prioritizing patient's needs and assisting providers and coworkers with unassigned patient needs.

Assist with prior authorizations.

Create referrals to other members of the patient care team including behavioral health, insurance navigators, community health workers, and with other KC CARE services.

Assist with scanning and faxing patient medical records.

Perform on-the-job shadowing of Medical Assistants and offers feedback, education, training, and coaching.

Routinely conduct pre-visit planning audits and provide feedback to staff when needed.

Assist with interviewing and training of new employees.

Manages Clinic Flow for Care Team Oversee, train, and mentor medical assistants to ensure high standards of patient care and clinical efficiency.

Monitor staff performance, provide feedback, and conduct performance evaluations.

Manage Medical Assistant scheduling to ensure adequate coverage and operational efficiency....