Customer Liaison, 2nd Shift

Summary The Customer Liaison will support and interact with customers to provide and process information in response to inquiries, concerns, and requests about operations and services.

This role will be located at our customer's plant in Wentzville, MO.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Act as the primary on-site contact for Materials personnel Communicate with Customer, TVS, and vendor associates to ensure adequate parts inventory is maintained Keeping accurate records of discussions and correspondence with customers Performing detailed inventory functions and communicating findings to TVS and Materials departments Analyzing statistics or other data to determine the level of customer service the organization is providing Producing written information for customers, often involving the use of computer packages/software Writing reports analyzing the customer service that your organization provides Follow proper alarm processes when inventory issues are identified Developing feedback or complaints procedures for customers to use Providing help and advice to customers using your organizations products or services Communicating courteously with customers by telephone, email, letter, and face-to-face Investigating and solving customers problems, which may be complex or long-standing problems Handling customer complaints or any major incidents Perform special projects, duties, and responsibilities assigned by the manager Competencies Communication proficiency Technical capacity Strong team mentality Interpersonal and motivational skills, Analytical and problem-solving skills Adaptability Attention to detail Delegation Customer Service Initiative Physical Demands The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

The associate is occasionally required to sit or stand, climb or balance, and stoop, kneel, crouch, or crawl.

The associate may occasionally be required to lift 51 pounds, anything greater than 51 pounds requires assistance.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment This job is performed in a busy warehouse environment with high forklift traffic.

Warehouses are subject to seasonal temperatures.

Safety glasses and vests are required for personal protective equipment (PPE).

Position Type/Expected Hours of Work Full-Time, Exempt.

Schedule flexibility for extended or unplanned work hours is required.

2nd Shift hours are 2:00 PM - 10:30 PM.

Travel Limited local travel between the customer plant and the TVS SCS site.

Education and Experience High School diploma or equivalent required,Associate or bachelors degree, preferred Experience working in a warehouse and/or working in a JIT (Just-In-Time Inventory) environment...