Service Scheduler

The Service Scheduler should have prior experience working in a security system/fire alarm company.

They will appropriately plan and schedule work and schedule service calls so that they are completed within budget and with quality.

The Service Scheduler applies their knowledge of technical capabilities, alarm systems, and equipment to best meet clients' individual and customized needs.

They will also coordinate and oversee service completion deadlines and communicate directly with clients to ensure service is properly executed.

The Service Scheduler reports to the Service and Installation Manager and serves as a member of the Operations team.

This position participates with the other members of the administration team to chart the direction of the organization.

DUTIES AND RESPONSIBILITIES• Ability to manage multiple projects at any given time• Effectively plan, execute, monitor, control, and close projects using principles, methods, and standard techniques that are appropriate to the specific project• Assists service planning and product deployment of security systems for clients.• Continued communication with customers.• Ensure proper implementation of service.• Communicates with the team about service projects.• Coordinates the service schedule of the team and monitors progress to meet service deadlines.• Provides guidance to team members ensuring appropriate resolution of problems affecting service.• Communicates the progress and plan of the project effectively with the rest of the team.• Participating in stakeholder meetings.

• Implementation of risk management procedures.• Other duties as assigned.POSITION RESPONSIBILITIES• Creates schedule for all Service Technicians.

• Communicates with the technician staff who are responsible for the service of security & fire alarm systems, door access, and CCTVs.

• Coordinates training programs for new technician staff and identifies training needs for current staff.• Coordinate scheduling, assignments, and daily workflow of staff in the department.• Assists technician operations.• Other duties as assigned.EDUCATION AND EXPERIENCE• Experience at a Security Systems company preferred.• 1-3 years prior experience as a Security Technician, Operations Manager, or Security Sales• Able to read and understand complex architectural, mechanical, and electrical plans and documents.• Must be proficient in Microsoft Office with considerable knowledge and experience working with Microsoft Excel.• Knowledge of CCTV, Burglar Alarm Systems, Access Control, Intercom, etc.• Positive attitude along with a willingness to learn.• Ability to quickly adapt to change.• Exceptional oral and written communication and presentation skills.• A passion for working in a fast-paced, collaborative environment.QUALIFICATIONSYou must be motivated, engaged, ambitious, and looking to build a long-term career.

You must be prepared to work as part of a team, acting quickly and professi...