Director of Site Reliability Engineering

Job Description

Embark on a transformative journey in technology management at a leading financial firm.

You will shape how we deliver a resilient, high-quality technology experience to our clients.

Working across regions and functions, you will strengthen operational excellence, enable change safely, and ensure outcomes align with regulatory expectations and business goals.

As a Director of Site Reliability Engineering at JPMorgan Chase within the Commercial & Investment Bank Merchant Services business, you will lead the global site-reliability and production-engineering agenda for merchant acquiring and payment acceptance services across the United States, Latin America, Asia Pacific, and Europe, Middle East and Africa.

You will own the portfolio operating model, governance, and performance agenda: establishing clear service accountability, common reliability and control standards, and an executive view of client impact across the services your teams support.

You will elevate the organization from incident-by-incident response to measurable, end-to-end ownership of business-service health.

Service owners remain accountable for the operational detail of their assigned services; you set the system that aligns those owners, resolves cross-service and cross-region trade-offs, and converts reliability, risk, and client evidence into portfolio priorities and outcomes.

Job Responsibilities


* Set global support and production-engineering strategy, champion innovation and operational change, and guide complex cross-functional projects with broad direction; ensure delivery meets compliance standards, service-level agreements, and business requirements while defining service ownership, regional coverage, operating routines, escalation paths, and continuity expectations.


* Establish portfolio-wide reliability standards and governance for service-level objectives, error budgets, availability, detection and recovery, repeat incidents, change outcomes, and client impact.

Own the portfolio scorecard and executive reporting cadence, translating service, client, risk, control, and automation signals into priorities, investment choices, and accountable corrective actions.


* Lead governance for material incidents and systemic problems across regions, ensuring disciplined command, timely escalation, credible impact assessment, root-cause quality, and durable remediation.

Set cross-portfolio change and resiliency guardrails and partner with technology and business leaders to resolve risk-versus-delivery trade-offs without displacing service-owner accountability.


* Oversee portfolio controls and evidence for patching, certificates, vulnerabilities, end-of-life technology, audit findings, and regulatory commitments; partner with Risk, Compliance, Legal, and Operations to prioritize exposure, strengthen evidence, and close remediation gaps.


* Sponsor measurable automation and toil reduction, including runbook execution and control-eviden...