Account Services Management Senior Advisor

Dell Technologies customers expect great things from both our products and our services.

Account Services Management is all about managing and overseeing seamless service delivery processes.

It's a hugely varied field of work.

Processes range from incident management to change management, from configuration management to customer management.

The team makes sure disputes and technical issues are resolved.

We also provide excellent communication to the customer around every activity - from the tactical to the strategic.

What You'll Achieve

As a Senior Advisor, you will be responsible for guiding customers through service processes, leading reviews and improvement initiatives, and serving as the primary operational point of contact for complex service delivery activities.

You will ensure proactive communication, reliable service execution, and operational excellence across strategic customer environments.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor on our Account Services Management team in Norway, Denmark or Sweden.

You Will


* Coordinate incident, change, configuration, and customer management processes while ensuring SLA adherence.


* Prepare and deliver service performance reports and drive root cause analysis (RCA) and continuous improvement initiatives.


* Maintain escalation playbooks and operational knowledge content; mentor advisors and analysts.


* Collaborate with internal teams to address risks, changes, and evolving customer expectations.


* Support onboarding, transitions, and operational readiness for new services.


* Act as the Field Support lead for large-scale AI infrastructure deployments, ensuring operational readiness and effective coordination across deployment, engineering, and support teams.


* Oversee onsite support activities during PowerEdge XE server deployments, driving timely resolution of issues and minimizing risks to customer implementation schedules.


* Ensure field engineering teams are properly staffed, organized, trained, and equipped to support deployments in remote and newly established datacenter locations.


* Provide regular status updates and executive-level communications to customers and internal stakeholders throughout deployment programs.


* Travel to customer locations as required to oversee critical deployment activities, strengthen stakeholder relationships, and ensure operational excellence.

Additional Role Scope

In addition to the responsibilities outlined, this role will have a strong focus on supporting some of Dell Technologies' largest AI customers as they build and scale next-generation datacenters across the Nordics.

The successful candidate will oversee and support the deployment of PowerEdge XE server infrastructure from a Field Support Services perspective.

While not directly responsible for performing physical installations, this individual will act as the operational lead for Field Suppo...