Fleet Optimization and Customer Service Coordinator

CANAL BARGE COMPANY

JOB DESCRIPTION

Fleet Optimization and Customer Service Coordinator

 

I.

POSITION DESCRIPTION


* Plan and optimize the deployment of CBC’s tank barge fleet to achieve strong customer service, operational performance and financial outcomes.

Serve as a primary point of contact for customers during execution while effectively allocating equipment to minimize inefficiencies and improve fleet utilization and profitability.


* Balance daily execution with forward planning, anticipating customer and equipment needs to proactively identify and address potential service issues. 

II.

BASIC FUNCTION


* Serve as a primary day-to-day point of contact for customers, proactively managing execution, communication and service issues.


* Coordinate with Transportation Services, Asset Management, Port Operations and Tank Marketing to maximize productive barge availability and minimize controllable downtime.


* Allocate assigned tank barges in collaboration with the Allocation team to ensure fulfillment of customer requirements.

 

III.

MAJOR RESPONSIBILITIES

1.

Allocation of Fleet


* Allocate assigned CBC tank barges based on customer requirements, equipment capabilities, operational considerations and overall fleet needs while maintaining safety and environmental standards.


* Work closely with Tank Marketing, Transportation Services and the Allocation team to utilize equipment effectively and efficiently, considering both immediate requirements and future fleet needs.

2.

Customer Service


* Serve as a primary point of contact for assigned customers during execution, ensuring their needs and requirements are understood and appropriately addressed.


* Proactively communicate with customers, identify potential service issues and coordinate timely problem-solving and resolution.


* Continuously look for opportunities to improve CBC’s service and strengthen customer relationships.

3.Tank Barge Fleet Planning


* Maintain a forward-looking view of customer demand, barge availability and anticipated fleet requirements while supporting daily execution.


* Coordinate with Asset Management and other teams to schedule necessary downtime at appropriate times based on customer requirements, equipment needs and anticipated fleet demand.


* Maximize safe, productive barge availability by minimizing controllable downtime and ensuring equipment is ready when needed.

IV.

EXPERIENCE/QUALIFICATIONS


* Maximize safe, productive barge availability by minimizing controllable downtime and ensuring equipment is ready when needed.


* College degree preferred


* Strong customer service orientation and written and verbal communication skills.


* Strong organizational, analytical and problem-solving skills with the ability to manage immediate priorities while anticipating future needs.


* Ability to collaborate effectively across customer-facing, commercial and operational teams.

V...