Transportation Dispatch Coordinator

Are you a people-focused leader who thrives in a fast-paced environment? Three Rivers Community Action is seeking an organized, dependable, and customer-focused Transportation Dispatch Coordinator to join our Transportation team.

In this role, youll lead and support our Customer Service Specialists (dispatchers), help oversee daily dispatch operations, resolve customer and staff concerns, and ensure our team provides reliable transportation services throughout the communities we serve.

About the Role As the Transportation Dispatch Coordinator, youll supervise, train, coach, and support Customer Service Specialists while helping coordinate the day-to-day operations of the dispatch center.

Youll play an important role in maintaining adequate staffing, improving processes, resolving concerns, and supporting a positive and effective team environment.

This position requires strong leadership, communication, and organizational skills, along with the ability to remain calm and make sound decisions when priorities change quickly.

Availability during dispatch hours is essential and will be based on the needs of the department.

This position also participates in the management on-call rotation.

This is a full-time position working 40 hours per week based in Plainview.

Hours fall within 5:15 a.m.

to 6:15 p.m., Monday through Friday, with rotating Saturday hours from 7:30 a.m.

to 4:00 p.m.

What You'll Do Supervise, train, coach, and support Customer Service Specialists (dispatchers)Recruit and help select new dispatch staff and coordinate scheduling to maintain adequate coverageLead daily dispatch operations and help resolve staffing, service, and customer concerns as they ariseDevelop and maintain procedures and provide ongoing training to support consistent dispatch operationsMonitor dispatch center efficiency, including call volume, manifests, and service needsComplete required reports, timesheet approvals, and other key administrative responsibilitiesRespond to customer concerns and transportation emergencies using sound judgment and established proceduresBuild a positive, respectful team environment focused on excellent customer service and reliable transportation What We're Looking For High school diploma or equivalent 35 years of experience managing or supervising employeesStrong leadership, communication, and relationship-building skillsExcellent organization and the ability to manage changing priorities in a fast-paced environmentStrong problem-solving skills, sound judgment, and a commitment to outstanding customer serviceStrong computer skills, including proficiency with Microsoft softwareAvailability based on dispatch needs and willingness to participate in the management on-call rotation Compensation & Benefits Starting pay of $52,000-$60,320 per year, depending on qualifications and experience.Generous paid time offComprehensive benefits package, including health insurance and retirement match Why Three Rivers? At Three Rivers Community Acti...