Manager of Guest Services

The heart of our mission is to demonstrate Christs love and justice by caring in faith for the human family.

We change lives by helping and employing people of all backgrounds.

Catholic Charities has an immediate opening for a full time Manager of Guest Services.

TheManager of Guest Services is responsible for the day-to-day operations of The Beacon including supervision of floor staff and facility upkeep.

This is an amazing opportunity to be part of a mission-driven team that makes a real difference in the lives of others! Starting salary is $68,000 annually, commensurate with experience.

Benefits: HealthDentalVisionLife, AD&D, Long Term DisabilityShort Term Disability (working 20+ hours)Accident, Critical and Hospital Indemnity Insurance (working 20+ hours)FSAs and HSA403(b) Retirement Plan (with 6% company match after 1 year)PTO (working 20+ hours)10 Holidays (working 20+ hours)Employee Referral Programs Principal Accountabilities Management Participates in the interviewing, hiring, and onboarding of Lead Guest Services Specialists and Guest Services Specialists; ensures completion of necessary training of staff; provides regular supervision to develop skills, provides support and feedback.Creates and monitors daily/monthly staffing.Reviews and approves staff timesheets, time-off requests, and work hours for compliance; processes payroll.

Inspires, motivates, listens to, and values each employee.Fully communicates with employees, ensuring all staff are aware of Beacon policies and procedures at all times.Works with the Director of Programs to schedule regular team meetings.

Plans agenda topics to be discussed and leads the meetings.

Ensures all staff are aware of information discussed at meetings if not present.Coordinates and supervises the daily shelter operations of the program, enforcing program policies and procedures and overseeing service delivery for quality and effectiveness.

Works in collaboration with the Manager of Volunteers to assist with tasks and projects as needed including assisting volunteers when the Manager of Volunteers is not available.Works closely with the Manager of Community Resources to communicate guest trends and the need for on-site services.Oversees program security to ensure the safety of guests, staff, volunteers, and visitors.

Provides recommendations to the Director of Programs for best practices for safe, efficient, and effective operations of The Beacon.Assists with data needed for reports to Catholic Charities Administration and funders on a quarterly, monthly, or as-needed basis regarding outcomes and program utilization.Seeks out and attends ongoing, relevant educational opportunities and training to enhance skills and stay informed of current research and best practices in homeless services.

Client Services Leads guest focus groups to obtain feedback on services received; acts on feedback received to ensure quality programming.

Reviews and responds to formal guest grievances and service appeals in a...