Brand Ambassador Part Time FTC - Harrods - Hermès Parfums & Beauté

PRINCIPAL ACTIVITIES:


* Welcome all customers warmly on the counter


* Listen attentively to customers' requirements in order to recommend the most suitable products


* Inspire customers to dream by introducing them to our products


* Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers and encourage return visits


* Demonstrate an excellent knowledge of the house's products and achieve additional sales alongside the product(s) initially chosen by the customer wherever possible.

GENERAL DUTIES:


* Maintain the counter to a high standard, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)


* Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department


* Share your skills and expertise with other ambassadors, Hermès Beauty Experts and the wider Head Office team.

Education and/or work experience :


* At least two years' successful experience in a cosmetics sales post for a well-known quality house or retailer.

Expertise :


* You must demonstrate a keen interest in the world of beauty and fragrance and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)


* Fluent English, and additional languages would be advantageous

Personal and environmental presentation:


* Ensure close attention is paid to the cleanliness and tidiness of the sales space


* Ensure you are always highly presentable


* Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills


* Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes


* With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness


* Enjoy a challenge and thrive in a sales environment


* Possess a strong team spirit and share your experiences and expertise with enthusiasm


* Have a good awareness of colour matching