Bilingual Member Service Representative

Bilingual Member Service Representative

Department: Member Service Center

Role Type: Individual Contributor

Why This Role Matters

This role helps members resolve financial needs quickly and confidently while strengthening their overall financial well-being.

By delivering accurate, compliant, and personalized support in both English and Spanish, the Bilingual Member Service Representative builds trust and connects members with solutions that support their goals.

What You’ll Do


* Resolve member and non-member inquiries efficiently, delivering a professional and supportive contact center experience


* Process financial transactions, account inquiries, and account maintenance accurately and in accordance with established controls


* Identify member needs and connect them with relevant Credit Human products and services that support their financial health


* Communicate clearly in English and Spanish to ensure members understand available options and next steps


* Protect members and the organization by consistently following policies, procedures, BSA requirements, and other applicable regulations


* Maintain current knowledge of products, services, policies, and procedures to provide reliable guidance


* Achieve service, referral, training, and team goals that contribute to department and organizational growth

Why You’ll Love This Role


* Make a meaningful difference by helping members improve their financial health and well-being


* Use your bilingual communication skills to create an accessible, trusted experience for a diverse membership


* Build broad financial services expertise through hands-on experience with transactions, account servicing, products, and compliance


* Succeed in a collaborative contact center where individual contributions support shared department and organizational goals


* Grow through ongoing training, clear performance expectations, and opportunities to strengthen your member-service skills


* Enjoy the connection and teamwork of a fully on-site role at a designated Credit Human location

Experience:

    Required


* 1-3 years of customer service experience and/or financial service experience and/or contact center customer service experience


* Some sales experience

Skills & Knowledge:

    Required


* Excellent customer service


* Bilingual in Spanish/English


* Excellent written and/or verbal communication skills


* PC skills and 10-key by touch


* Type 30 or better words per minute

Education:

    Required


* High school diploma or equivalent

Licenses & Certifications:

    Required 


* Employees must demonstrate Spanish language proficiency by passing the Foreign Language Incentive Program assessment within 90 days of completing training. 

Schedule:

Regular Shifts


* 6:45am - 3:45pm


* 8am - 5pm


* 8:30am - 5:30pm


* 9am - 6pm


* 9:30am - 6:30pm


* 10am - 7pm



* All with a r...