Field Customer Engagement Partner - South Italy (Fixed Term)

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We provide an inclusive work environment where each person is considered as an individual.

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Job Function:
Pharmaceutical Sales

Job Sub Function:
Sales - Oncology/Hematology (Commission)

Job Category:
Professional

All Job Posting Locations:
Milano, Italy

Job Description:

Johnson & Johnson Innovative Medicine is seeking the best talent to join our team as Field Customer Engagement Partner, with a 12 months fixed term contract.

Responsibilities

Field Customer Engagement Partner's key primary responsibility is to support key Commercial Strategic Imperatives for the JJIM Solid Oncology portfolio.

Role Purpose

The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.

The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner.

The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy

Key Responsibilities

1.

Customer Engagement & KOL Management


* Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)


* Deliver structured, high-value interactions aligned with customer needs and portfolio priorities


* Develop engagement plans and contribute to customer segmentation and targeting activities


* Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders


* Act as a key point of contact to ensure appropriate and compliant customer support

2.

Disease Education & Narrative Activation


* Support the consistent use and adaptation of approved disease education materials


* Reinforce key scientific and educational messages during customer interactions, within compliance guidelines


* Collaborate on the refinement of disease education approaches and materials based on field feedback

3.

Educational Initiatives & Program Support


* Support the identification and engagement of healthcare professionals for educational initiatives (e.g.

speaker pro...