Senior Program Manager - AI Infrastructure Services

Dell Technologies offers the world's broadest AI infrastructure portfolio, operating with a comprehensive partner ecosystem.

We are looking for candidates to support our largest customer AI deployments.

In this role, you will run large-scale GenAI Infrastructure deployments in customer data centers.

The Professional Services Organization Technical Program Management Office (PMO) helps organization's optimize data center design and accelerate time-to-value in their AL transformation, ensuring seamless integration with ROI-driven deployments.

Join us to do the best work of your career and make a profound social impact as a Senior Program Manager - AI Infrastructure Services on our Consulting team in Sydney.

What you'll achieve:


* Lead the delivery of cutting-edge, large-scale GenAI infrastructure programs directly enabling customers' AI strategies


* Work with the Project Management Office, Account team, customer resources, delivery partner resources, and executive stakeholders to develop and execute comprehensive implementation plans


* Hold overall delivery ownership and accountability across all teams, resources, and partners involved in delivering complex Gen AI infrastructure deployments


* Provide strategic and advisory consultation to customers, drive business outcomes and shape the future of AI infrastructure at scale

Responsibilities



* Pre-deal engagement - engage before deal closure and order placement to be fully immersed with customer stakeholders, internal order status, and potential issues before the project kicks off


* End-to-end delivery ownership - own delivery across rack-build and test, logistics, deployment, test, and handover


* Partner management - manage Dell Technologies' s delivery partners for all relevant aspects of the solution


* Executive stakeholder management - lead executive-level stakeholder communications and relationship management, both internally and with the customer


* Program governance - maintain strong program governance coupled with pragmatism and agility


* On-site presence - maintain regular on-site presence in the datacenter


* Installation & acceptance oversight - oversee performance of installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects and engagements


* Strategic consultation - provide strategic and advisory consultation to the customer, driving the business outcome


* Quality assurance - Ensure quality service and operational performance across all project deliverables


* Cross-functional alignment - focus the customer and cross-functional teams on working together to achieve the end-state solution, driving the business outcome and vision while advising the customer on risks and opportunities


* Cost & investment management - effectively allocate and manage costs and investments for technology and resources across the program


* Dependency & risk managemen...