Content Designer (UX Writer)

Content Designer (UX Writer)

Knowing not only who we are making products for, but what they need, is part of how we keep growing our business.

That's why this team is so important to the future of Dell Technologies.

Join our IT Product Design group to become an advocate for users by identifying their goals and conducting any necessary research to create and iterate solutions that address users' pain points and meet their needs.

Join us to do the best work of your career and make a profound impact on the Dell Technologies as a Technical Content Developer on our Product Design - IT Team in Dublin.

What you'll achieve

As a Content Designer (UX Writer) you'll embark on the best work of your career on a multidisciplinary design team that defines support experiences for millions of customers around the world.

You will


* Collaborate with teams to develop accurate, relevant, and clear content that resonates with customers and aligns with business goals


* Create UI microcopy (such as field labels, tooltips, error messaging, helper text) that lets customers find and use online support resources


* Work with UX researchers to learn user expectations, pain points, and preferences to design content that improves customer experiences and engagement


* Maintain and update existing content to ensure consistency across support sites, relevance to customer needs, and alignment with strategic initiatives

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.

Here's what we are looking for with this role:

Essential Requirements


* 2 to 5 years of experience in UX writing, content design, or related roles


* Samples of your work or a portfolio that demonstrates your experience


* Proven ability to create clear, concise, and engaging content for various audiences and formats


* Familiarity with content management systems to shape how you refine and iterate content for publishing online


* Confidence collaborating with multiple stakeholders and cross-functional teams to share your rationale for content you present for review and feedback

Desirable Requirements


* Working knowledge of how information architecture, content hierarchy, and taxonomies can be applied with content


* models and metadata standards to provide intuitive, accessible, and user-friendly experiences


* Experience analyzing page performance data to measure content effectiveness, identify problematic areas, and suggest improvements that inform content strategy

Here's our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow.

Our company is made up of more than 150,000 people, located in over 180 locations around the world.

We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be yours...