Loan Operations Administrative Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following, other duties may be assigned;

Daily Operations & Core System Maintenance


* Customer Support: Answers phone calls, resolves operational problems, and answers inquiries relating to loan operations.


* Core Data Review: Reviews daily operational reports to ensure core data entry remains completely accurate.


* Non-Posted Items: Processes daily non-posted loan items efficiently to prevent exceptions.


* System Maintenance: Maintenances loan accounts as requested and updates core rate specs within established bank guidelines.

Financial Processing & Reconciliations


* Account Reconciliation: Reconciles loan-related general ledger accounts on a scheduled basis.


* Vendor & Premium Payments: Pays billings for lending-related vendors and processes payments for premium insurance products like GAP, Credit Life, and Disability.


* Specialized Transactions: Processes loan charge-offs, recoveries, and participation payments.


* Fees & Interest: Reviews and keys deferred interest and fees into the core banking system when required.


* Secondary Market: Reviews of Secondary Market documentation and processes corresponding Gain on Sale accounting entries.

Compliance, Monitoring & Reporting


* Regulatory Monitoring: Reviews and monitors of all Military Lending Act (MLA) and Servicemembers Civil Relief Act (SCRA) loan accounts as required.


* Extension Tracking: Reviews and monitors loan payment extensions for policy compliance.


* Government Lending: Reports on all Small Business Administration (SBA) loans and submits servicing payments accordingly.


* Dispute Resolution: Responds to credit bureau disputes and reviews formal credit denials.


* Legal Requests: Reviews and prepares necessary loan information and documentation in response to subpoenas.


* Reporting: Prepares monthly board reports, operational reports, and monthly Lender Commissions reports.

Corporate & Professional Standards


* Confidentiality: Handles highly confidential and sensitive financial information with proper discretion and always maintains total confidentiality.


* Policy Compliance: Maintains established department and Bank policies, procedures, strategic objectives, and quality assurance standards.


* Attendance: Reports to work regularly, reliably, and promptly.


* Customer Service: Provides superior internal and external customer service in alignment with the Bank's brand.

QUALIFICATION REQUIREMENTS:


* Physical attendance at the workplace is an inherent requirement of the role



* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
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Austin Bank Job LOANO002773 by eQuest