Site Reliability Engineer (Systems Manager)

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS137, T5, Band 8

Job-Specific Essential Duties and Responsibilities:

• Collaborate with cross-functional teams to design, implement, and maintain highly available, fault-tolerant systems, leveraging a range of technologies.

• Monitor and analyze system performance, utilizing a diverse set of monitoring and alerting tools, and take proactive actions to prevent and resolve incidents.

• Conduct system capacity planning and scaling, utilizing performance testing and optimization techniques across various technologies.

• Implement and maintain robust backup and disaster recovery solutions, leveraging relevant technologies, to ensure data integrity and system availability.

• Collaborate with development teams to ensure application reliability, performance, and scalability in production environments.

• Stay updated with industry best practices and emerging trends in site reliability engineering and incorporate relevant technologies.

Motivate the team to adhere to IT best practices and deliver outstanding customer service and satisfaction.

• Assist in creating and maintaining a training program to increase business, customer service, and technical knowledge.

• Participate in the organization's change management process.

• Maintain detailed records of incidents, including reporting, classification, and resolution steps for daily and weekly metric reporting.

• Gather and present PMR metric reporting to management, contract leadership, and government stakeholders.

• Use monitoring tools to proactively identify and address potential issues and generate reports on incident trends.

• Collaborate with the Operations Support Center Lead to ensure continuity of daily operations.

• Other duties as assigned.

Job-Specific Minimum Requirements:

• Active Secret clearance is required.

• Due to contract requirements, only U.S.

citizens can be considered.

• 15+ years of relevant experience supporting IT platforms, environments, and infrastructure is required.

• Experience in some or all the following: Infrastructure as Code (IaC) tools (Terraform, Chef, Ansible), Jenkins, GitLab

• Candidates must reside within a commutable distance for daily onsite work and on-call requirements.

• This contract supports systems that require 24x7x365 uptime.

Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.

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Minimum Requirements

TCS137, T5, Band 8

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EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

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