Membership Director

The YMCA of Snohomish County provides jobs and careers with a cause.Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility.

Our unique work environment constantly changes to adapt to the needs of our communities.

We are a non-profit, in the people business.

This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

Our Commitment to Inclusion: The Y is made up of people of all ages and from every walk of life, working side by side to strengthen communities.

Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity.

Our core values are caring, honesty, respect and responsibilitythey guide everything we do.

We look forward to having you on our YMCA team! POSITION SUMMARY The Member Engagement Director owns the branch's membership growth strategy, retention outcomes, and departmental culture.

This role directly supervises the Member Engagement Coordinator and/or Member Engagement Leads, oversees the Welcome Center ecosystem, and manages the branch membership budget.

The Member Engagement Director partners with Association leadership to implement system-wide initiatives, leads data-driven decision-making to optimize conversion and retention pipelines, and spearheads the branch Community Campaign.

As the branch's senior membership leader, the Member Engagement Director sets the vision and standards that shape every member's journey from first inquiry through long-term engagement ensuring the Welcome Center operates as a welcoming, high-performing hub that reflects the Y's values.

The Member Engagement Director cultivates a strong team culture rooted in coaching, accountability, and mission, while building the strategic partnerships with Program Directors, Marketing, and Branch Leadership that drive a unified and seamless member experience.

This is a cause-driven leadership role accountable for both the financial health of the membership department and the Y's impact in the community.

ESSENTIAL FUNCTIONS Strategic Leadership & Vision: Sets the vision, standards, and strategic direction for the branch's membership function, defining what excellence looks like at every stage of the member journey from first inquiry through long-term engagement.

Shapes and champions the Welcome Center's identity as a welcoming, high-performing hub that embodies the Y's values in every interaction.

Drives sales performance across membership and programs, setting targets, monitoring conversion metrics, and implementing strategies that grow revenue while deepening member engagement and program participation.

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