Associate, HR Services

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers.

We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home.

Come see why our associates love working at MasterBrand.

Job Description:

The HR Services Associate serves as a first point of contact for associates, leaders, and HR through the HR Service Center.

This role provides timely, accurate, and empathetic support, resolving questions at the first point of contact whenever possible such as pay & time, leave, benefits, retirement, and employee data.

The position completes routine, high-volume HR transactions using established procedures, work instructions, and approved resources.

The associate maintains ownership of assigned cases, documents work accurately and escalates matters that require additional expertise.

This position is fully remote and requires availability during core business hours.

 

Responsibilities:


* Serve as a first point of contact for associates, leaders, and HR through Workday Help, shared email, telephone support, and other approved service channels.


* Research and resolve questions using approved resources and work instructions; provide accurate guidance or escalate when additional expertise or judgment is needed.


* Provide routine support across HR services, such as pay and time, leave, benefits, retirement, work schedules, etc.


* Process routine, high-volume HR transactions, corrections, and approved data uploads according to established procedures, controls, schedules, and quality standards.


* Review reports and complete assigned audits, research discrepancies, make authorized corrections, and follow up on unresolved items.


* Manage assigned cases through resolution or a complete handoff by maintaining clear documentation, communicating next steps and timing, and protecting confidential information.


* Use and help maintain work instructions, job aids, standard work, and workflows; participate in cross-training and provide backup support for assigned processes.


* Actively participate in Daily Management and structured problem solving to identify performance gaps, determine root causes, implement sustainable countermeasures, and continuously improve service delivery.


* Support system testing, data validation, process changes, training, and implementations as assigned.


* Demonstrate the MasterBrand Way by working collaboratively, following through on commitments, and identifying opportunities to improve service and reduce unnecessary work or complexity.


* Perform other duties as assigned.

 

Qualifications:


* High school diploma or equivalent required; associate degree in Human Resources, Business Administration, or a related field is preferred.
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