Floater Member Services Representative (Part-Time)

Bring the energy and create the experience, at more than one club! As a Part-time Floater Member Services Representative at Planet Fitness, youre the first impression for every member and guest at clubs across your district.

Youll create a welcoming, Judgement Free atmosphere by delivering exceptional customer service and helping members feel comfortable, supported, and valued.

From greeting members with a smile to helping keep each club sparkling clean, youll play an important role in the positive experience our members know and love.

If you enjoy connecting with people, like variety, and thrive in a fun, fast-paced team environment, this is a great opportunity to start or grow your career with a rapidly growing company.

Why Join Us Be part of one of the largest and fastest-growing Planet Fitness franchise groups in the country.

Join a team passionate about creating a Judgement Free environment where members and employees thrive.

Grow your career with a company that invests in employee development, leadership growth, and promoting from within.

Make a meaningful impact by helping people feel stronger, healthier, and more confident every day.

Enjoy a flexible schedule, picking up shifts that fit your availability at clubs in your district.

Perks & Benefits Comprehensive Medical available for all employees, including access to a confidential Member Assistance Program (MAP) Traditional and Roth 401(k) options with company match Paid sick/leave time as required by state and local law FREE Black Card Membership Job Summary The Floater Member Services Representative (MSR) is a part-time position that reports to the District Manager.

Floaters pick up available shifts at multiple Planet Fitness locations within a designated district, up to 29 hours per week, with a minimum of one shift per week.

This role is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

This includes greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts.

Only employees hired for overnight will be scheduled for overnight shifts.

The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.

Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Member Experience Welcome members, prospective members, and guests with enthusiasm and professionalism.

Create a positive first and lasting impression for every member interaction.

Deliver exceptional customer service while promoting the Judgement Free Zone culture.

Help resolve member concerns professionally.

Escalate issues requiring management involvement appropriately.

Conduct informative cl...