Jackson - Engagement Coordinator

Primary Purpose This position is responsible for assessing challenges that are negatively impacting client engagement in outpatient services.

The Engagement Coordinator will collaborate with staff and clients to overcome identified barriers and support the implementation of collaborative solutions to promote attendance and participation in provider sessions.

This position will perform routine administrative and clinical tasks.

The Engagement Coordinator will work closely with clinicians and the administrative team to ensure timely communication, accurate documentation, and smooth coordination of client services.

The Engagement Coordinator will be expected to work in both Jackson and Josephine County.

Education and Experience High School Diploma or Equivalent and 2 years of administrative experience with and knowledge of psychiatric medication, vital signs, infection control and emergency preparedness preferred proficiency in Microsoft Office, specifically MSWord and Excel.

Word processing skills, organizational skills; oral and written communication skills.

Preferred familiarity with electronic health record system.

Interpersonal communication and human relations skills are essential, along with an ability to prioritize and evaluate agency needs.

Bilingual a plus.

Minimum Qualifications Provide proof of current, valid Oregon Drivers License (or if out-of-state will obtain Oregon license within 30 days), comprehensive automobile insurance (if applicable) and a safe driving record (minimum of 3 yrs.) to use company or personal vehicle for required duties.

Successfully pass a Criminal Background Check and Medicaid Fraud Check.

Obtain and maintain current CPI Verbal De-escalation Certification.

Obtain and maintain current First Aid and Cardiopulmonary Resuscitation (CPR) certification.Obtain a Food Handlers Card.

Essential Duties, Responsibilities and Core Competencies Coordinate services for youth, young adults and families.

Establish rapport by demonstrating and maintaining clear, consistent, appropriate, and therapeutic boundaries.Maintain records (requests, archiving, and purging) related to dissemination of confidential clinical information within the agency and between agencies.Compile and furnish reports as requested by Jackson Services leadership staff.

Work under the supervision of the Associate Administrative Systems Director, completing a variety of tasks designed to ensure the smooth operation of the agency's office and clinical record system.Coordinate the flow of information between multiple sources including the public, staff members, client charts, agency digital files, and office voicemail boxes.Assist in scheduling appointments and maintaining calendars, as needed.

Assist in preparation of clinical presentations, meetings, and educational trainings.Provide clerical and other necessary support to staff.Greet visitors and check in youth and families for appointments.These can be compiled into one: Copy, scan, and fax documents.

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