Business Resiliency Manager

Bring your expertise to JPMorgan Chase.

As part of a growing resiliency testing organization, you will play a key role in helping businesses strengthen preparedness, validate resiliency capabilities, and identify opportunities for continuous improvement through meaningful testing and simulation activities.

As an Incident Manager, Vice President within a Business Resiliency organization, you will provide senior leadership for major incidents and disruptions impacting customers, employees, and lines of business while setting direction for readiness, governance, communications, and execution quality.

You will operate in a high-stakes, matrix environment, make risk-informed escalation decisions, advise senior leaders, and mobilize technology, operations, and corporate function teams to accelerate restoration, manage material risk, and reduce repeat events.

You will also guide team members, sponsor strategic improvements, and strengthen the organization's incident management operating model.

Job Responsibilities


* Lead and govern high-severity incident response, including Priority 1 / major issues, establishing the operating posture and response strategy and leading business bridge calls / situation rooms to align stakeholders on impacts, priorities, decisions, ownership, risks, and recovery actions.


* Translate fast-moving technical and operational inputs into concise, decision-oriented business and end-user impact narratives; provide executive-ready updates, recommendations, and risk perspectives to senior leaders.


* Exercise independent, risk-based judgment to determine when issues require monitoring, escalation, managed response, leadership awareness, or broader partner engagement; constructively challenge response plans and drive timely decisions.


* Oversee incident tooling, repositories, partner channels, and handoffs to ensure timely triage, routing, documentation, control adherence, and sustained action ownership across multiple teams.


* Direct coordinated response across technical and non-technical disruptions, including natural disasters, facilities disruptions, cybersecurity events, technology incidents, and third-party/vendor issues; surface unresolved risks and dependencies promptly to appropriate leaders.


* Own strategic improvement priorities and complex, cross-functional resiliency initiatives from strategy through implementation, establishing governance, scope, outcomes, milestones, decision rights, dependencies, risks, accountability, and executive reporting.


* Lead executive post-incident reviews and lessons learned; convert findings into prioritized corrective actions, accountable owners, target dates, risk acceptance decisions, and verified sustainable closure.


* Use operational data, incident trends, quality reviews, stakeholder feedback, and business KPIs to identify systemic risks and improvement opportunities; establish standards for playbooks, runbooks, training, exercises, coverag...