Universal Banker II

Position Purpose: · This position is responsible for serving customers by managing information, financial transactions, and documents in an organized, efficient, and secure manner.

Primary Responsibilities: · Represent the Bank by assisting customers in a prompt, efficient, accurate, courteous, and professional manner in person, through the drive-thru, through email or written communication, and/or over the phone · Assist with balancing discrepancies amongst Universal Banker Is · Assist Branch Supervisor in maintaining vault cash, reports, and drawers · Balance and service ATM (if applicable) · Service Night Depository (if applicable) · Ensure cash shipments and orders are placed on time · Ensure teller line has adequate coverage, especially during short-staffed periods (lunch, vacation, unexpected absences, etc.) · Assist with training/cross-training of Universal Banker I · Assist Branch Supervisor in overseeing monthly branch audit schedule · Accept checks and cash for deposit or withdrawal on savings and checking accounts · Receive and accurately process payments for loans · Transfer requested amounts between customer accounts · Place holds on accounts according to the First Carolina Bank Teller Policy · Process Cashier's Checks, Stop Payments, and Wires as requested by customer · Accurately balance cash drawer at end of day · Answer customer questions and inquiries · Perform maintenance on accounts upon customer request · Enter credit card applications into CUE · Enter merchant service referrals through the Axiom portal · Verify customer documentation is completed accurately and sent to the appropriate department for processing · Explain and promote bank products and services to customers · Make customer referrals to Universal Banker III and gather requested documentation · Set up and service existing and new online banking customers · Sort incoming mail and process outgoing mail · Assist other Universal Bankers, Branch Supervisor, Senior Banking Officer, Market Executive/President, and Loan Officers as needed · Assist with other duties as assigned by senior management Authority, Impact, Risk: · Official Check Authority · Wire Signing Authority · Check Cashing Authority · Comply with all requirements, policies, and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position · Complete all required compliance and regulatory training, not limited to BSA · Building an understanding of the Silverlake system including online banking platform Key Relationships: · Close partnership with Universal Banker IIIs, Branch Supervisor, Senior Banking Officer, and Market Executive/President · Partnership with Managing Director - Retail Delivery, Product Management, & Marketing, Retail Operations Manager, and Retail Operations Specialist · Routine interaction with other department heads across Operations, IT, Risk, Compliance, Legal, and Sales · Strong customer interaction ...