MAIL CLERK/RECEPTION FLOATER

Position Summary The MailroomClerkis responsible for managing and processing incoming and outgoing mail and packages for the Housing Authority.

This position ensures the efficient andtimelydelivery of mail and other related tasks in support of administrative operations.

The ideal candidateswill be detail-oriented, organized, and able to handle multiple tasks in a fast-paced environment.

As a reception floater, this position will sit at the front desk as a substitute for the full-time receptionists during days off and/or breaks.

The Receptionist plays a key role in providing excellent customer service and administrative supportto the Housing Authority.

This individual will serve as the first point of contact for clients, visitors, and callers, ensuring smooth daily operations in a fast-paced environment.

This position is responsible for providing exceptional customer service by greeting visitors, responding to inquiries, resolving concerns, coordinating communication between clients and program staff,and accurately documenting all customer interactions within the agency's housing management system (Yardi).

The receptionist also corresponds to staff when necessary.

Essential Duties and Responsibilities The statements below are intended to describe the general nature and scope of work performed by this position.

They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

Other duties may be assigned.

Mail Clerk Duties Receive, sort, and distribute incoming mail, packages, and correspondence to theappropriate departmentsor individualsin a timely manner.

Prepare and process outgoing mail, including packaging, labeling, and applyingappropriate postageforvarious typesof mail (e.g., regular, certified, express).

Maintainaccuraterecords of sent and received mail, ensuring proper documentation for tracking purposes.

Operate mailing equipment such as postage machines, label printers, and scales.

Handle and store sensitive or confidential mail securelyin accordance withorganizational policies.

Assistwith courier and delivery services, ensuringtimelycoordination for packages, deliveries, or pickups, including supplies to sites as well as packages and mail.

Maintain an organized mail room environment, ensuring it remains clean and stocked with necessary supplies.

Monitor inventory of office supplies related to mail processing, such as envelopes, stamps, packaging materials, and other related items.

Provide exceptional customer service by answering mail-related inquiries and assisting employees with mail-related requests.

Reception Duties Greet andassistclients, visitors,vendors,and applicants in a friendly and professional manner.Provide general information to LMHA participants, landlords,and thegeneral publicregardingeligibility, application processes, and program policies.Ensures that properforms and applications are available to clients and applicants.Answer questions about the housing authority, direct people to r...