Branch Manager

At LAFCU, we believe in People Helping People.

We're seeking a Branch Manager who brings a passion for developing employees, building relationships, and delivering an exceptional member experience.

Reporting to the VP of Operations, you'll lead a productive, engaged team while overseeing daily branch operations, supporting business goals, and representing LAFCU in the community.

What You'll Do Lead and develop your team: Train employees, provide ongoing feedback, conduct quarterly coaching sessions and annual performance reviews, and address performance concerns.

Drive branch success: Monitor individual and branch goals, productivity, profitability, and budget performance.

Coach employees to achieve results while delivering quality member service.

Manage daily operations: Coordinate staffing and schedules, balance workloads, reduce wait times, and ensure employees fulfill their responsibilities.

Communicate effectively: Hold regular team meetings, share organizational updates, and establish clear, consistent expectations.

Support members: Resolve complex concerns and evaluate member and loan applications and requests for products and services within established authority and guidelines.

Maintain security and compliance: Ensure employees follow policies and security procedures, prepare staff for emergency responses, support audits, and address findings.

Build community relationships: Represent LAFCU through community engagement and volunteer opportunities.

Lead improvements: Coordinate projects and recommend changes that strengthen operations, teamwork, and the member experience.

Maintain a professional, welcoming branch environment and communicate facility maintenance needs.