Front Desk Clerk - Intercontinental Cairo Citystars

Front Desk Clerk 

Are you passionate about hospitality and creating unforgettable guest experiences?

 InterContinental Cairo Citystars, a proud Great Place to Work Certified™ hotel, is looking for a Front Desk Clerk to join our dynamic team!

In this role, you’ll be the welcoming face of our luxury hotel, delivering exceptional service with warmth, professionalism, and attention to detail.

If you thrive in a fast-paced environment, enjoy interacting with people, and are eager to grow with a globally recognized luxury brand, we’d love to hear from you!

Your day-to-day


* Welcome guests warmly and provide personalized service that reflects the luxury standards of InterContinental.


* Perform guest check-in, check-out, and room changes according to established procedures.


* Ensure all guest information is accurately entered into the hotel system and complies with reservation details and applicable regulations.


* Maintain up-to-date knowledge of room types, configurations, availability, rates, and market segments to maximize room revenue.


* Promote hotel facilities, restaurants, services, and special offers to enhance guest experiences and maximize revenue opportunities.


* Contribute to Front Office upselling targets by following established procedures and guidelines.


* Maintain accurate cashier balances, handle guest payments, and ensure all financial transactions are recorded correctly.


* Verify cashier floats, maintain the house bank, and complete all required cashiering reports and documentation.


* Handle guest folios, late check-outs, last-minute charges, and applicable discounts according to hotel procedures.


* Maintain confidentiality regarding guest profiles, room numbers, billing information, and personal details.


* Answer telephone calls promptly using the appropriate hotel greeting and respond efficiently to guest inquiries.


* Handle guest complaints professionally, resolve issues promptly within the scope of authority, and escalate matters to the supervisor when necessary.


* Respond to guest requests efficiently and ensure prompt attention throughout the guest journey.


* Review guest preferences and coordinate with Guest Relations to provide personalized experiences for special occasions, VIPs, and returning guests.


* Coordinate closely with Housekeeping to maintain accurate room status, follow up on room readiness, and resolve room discrepancies.


* Communicate effectively with the Concierge, Bell Desk, Reservations, and other departments to ensure smooth daily operations.


* Handle guest messages, parcels, and other communications in coordination with the relevant departments.


* Maintain accurate records and reports, including arrivals, room moves, traces, checked-out rooms, and next-day billing.


* Ensure all front desk forms, stationery, collaterals, and equipment are available and in good working condition.


* Maintain comprehe...