SME - Vistex Customer & O2C

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: SME - Vistex Customer & O2C

The primary focus of this position is partnering with key stakeholders, architects, business process owners and delivery partners to ensure timely delivery of compliant, high-quality solutions across Vistex DMR – Customer and SAP Order-to-Cash (O2C).

The role translates business requirements for customer master data governance, sales order management, pricing, delivery and billing into scalable functional solutions, ensuring system integrity, compliance and alignment with the global ERP architecture.

Your Responsibilities:

Operations/System Stewardship (20%)


* Maintain the stability and integrity of Vistex DMR – Customer and SAP O2C solutions, covering customer master data, sales order processing, pricing, delivery and billing.


*  Provide ongoing functional support and identify opportunities for process improvement, automation and reduction of recurring issues.


* Support release management for changes impacting Customer DMR and O2C, including impact assessments, regression testing and production readiness.


* Ensure all changes and enhancements meet applicable GxP, SOX and Elanco quality requirements.


* Partner with AMS and delivery teams to prioritise and resolve production issues, perform root-cause analysis and implement sustainable corrective actions.


* Engage with Product Managers, Global Business Process Owners and stakeholders to translate business priorities into Customer DMR and O2C solution requirements.


* Provide functional guidance on customer master governance and downstream O2C processes, coordinating complex technical issues with the Tech Lead, Architect and development teams.


* Provide effort estimates, impact assessments and solution recommendations for enhancement requests.


* Maintain support documentation and ensure effective knowledge transfer to business users and AMS support teams.

Technical SME (80%)


* Act as the primary SME for Vistex DMR – Customer projects, enhancements and initiatives, and as a secondary SME for SAP O2C, supporting assigned activities and providing backup coverage.
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