Client Support Associate

Overview:Client Support Associate will drive between Scattered Site Bridge Housingsites to monitor the status of the hotels and guests and perform daily data entry regarding any maintenance needs or guest situations.

They will provide program support and assist with security at low-threshold Scattered Site Bridge Housing units.

They will assist the Supervisor in maintaining a positive, professional, and safe environment in the site, protecting against external and internal disruptions.

Our Client Support Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests.

They will provide general support and customer service for bridge housing guests including coordinating check-in, conducting property checks, providing conflict resolution, communicating policies and procedures to internal and external constituents, and coordinating meetings.

City Nets programs follow Housing First and Harm Reduction service models.

Main Work Location: Will report daily to a main worksite and then be dispatched to various Scattered Site housing sites in the area.

Work Schedule: Monday-Friday, 3:00pm-11:30pm.

Requirements Effectively communicate to facility guests when services are scheduled, and assist Case Managers, Security, and Leadership in communicating necessary announcements to clients as needed.Replenish and organize supplies, light cleaning.Upbeat passion for ending homelessnessDesire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyondFlexible and dynamicHigh level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns High levels of responsibility, dependability, and positive attitude