Senior Business Analyst

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals.

Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank.

Our long-standing philosophy, Where Each Relationship Matters®, guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success.

We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance.

We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

Rockland Trust is seeking a highly skilled and technically proficient Senior Business Analyst to join our Loan Operations team.

This role is ideal for an experienced professional who brings deep expertise in business analysis, loan operations, and project management.

The successful candidate will serve as a critical liaison between business stakeholders and technical teams, ensuring loan-related systems and processes are efficient, scalable, and compliant.

Additionally, this individual will serve as project lead for coordinating, testing, training and implementation of all operational system, Bot workflow alignment, and report development for Loan Operations.

This is a high-impact role for someone who thrives in a fast-paced banking environment and is passionate about solving operational problems through data and process optimization.

Key Responsibilities


* Lead cross functional project teams implementing process or system changes meeting deadlines and defined success criteria. 


* Lead end-to-end analysis of loan operations processes to identify inefficiencies, gaps, and opportunities for automation and improvement.


* Gather, analyze, and translate complex business requirements into functional and technical specifications.


* Collaborate with Product, Technology, Risk, Compliance, and Operational teams to design and implement system enhancements or new solutions.


* Support change management efforts including UAT planning and execution, training, and documentation.


* Drive reporting, dashboards, and data analysis to inform decision-making and performance monitoring within Loan Operations.


* Serve as SME on loan data flows, systems integrations, and process dependencies across the loan lifecycle.


* Participate in Business Continuity Planning and Disaster Recovery exercises as needed. 

Required Qualifications


* Bachelor’s degree in Business, Fi...