Leasing Specialist I

JOB TITLE: Leasing Specialist IDEPARTMENT: Worcester CommunitiesREPORTS TO: Community Manager SUMMARY: The Leasing Specialist I position involves facilitating the rental process for residential or commercial properties.

Responsibilities include showcasing available units to prospective tenants, conducting thorough screenings, and negotiating lease agreements.

Successful candidates should possess strong communication and sales skills, along with a keen understanding of market trends and property features.

Attention to detail and the ability to provide excellent customer service are essential for building and maintaining tenant relationships.

Additionally, proficiency in property management software and knowledge of fair housing laws are often required.

The Leasing Specialist I plays a crucial role in maximizing occupancy rates and contributing to the overall success of the property management team.

DUTIES AND RESPONSIBILITIES: Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values Adhere to Worcester Communities Policies, Procedures and SOPs Maintain a professional, courteous manner with all residents, vendors, contractors, and fellow team members Answer prospective resident phone calls, greet prospective residents, and conduct tours following the outlined guidelines in Leasing SOP Give informative property tours to potential prospects onsite and create value by anticipating needs and addressing concerns the customer hasn't even thought of yet through knowledge of community and amenities as well as how it compares with other properties in the area Assist prospective residents with the completion of the application Collect deposits and/or all fees responsible for leasing-related paperwork Accurately prepares and has a thorough knowledge of all lease-related paperwork Lease and renew apartments in person, on the phone, or online Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary Assign and respond to internet leads for the community assigned Follow up with all prospective residents in Entrata per Leasing SOP Log all communication including phone calls, emails, face-to-face, etc.

in Entrata per Leasing and Operations SOPs Inspect the property tour route daily to ensure company standards on cleanliness and curb appeal are being upheld Post on the property's social media pages according to the Marketing SOP standards Inspect units prior to move-in Utilize the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy Assist with a monthly marketing survey Assist with planning and hosting resident events Contribute to the general upkeep and cleaning of office, common areas, and model/ vacant show unit Report accident and emergency situations to the community manager immediately and by use of the appropriate reporting procedures Maintain a working knowledge of all fair housing la...