Quality & Technical Specialist (Hybrid)

Internal Close Date: September 29, 2026 Grade Level: 8A Salary: $28.21 - $41.38 per hour Salary Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.

New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.

Department/Location: Housing Choice Voucher OR Leasing & Occupancy Dept / 1001 Washington Ave N Summary The primary purpose of this position is to troubleshoot department-specific program software problems, tests and implements software updates, patches, and new release versions, and applies functional and technical knowledge of the program by auditing new admissions, participant files, and the performance accuracy and productivity of staff.

The incumbent is also responsible for providing direct technical leadership and expertise to the Eligibility Technicians and HCV Inspectors.

All activities must support the Minneapolis Public Housing Authoritys (MPHA or Authority) mission, vision and values.

Essential Duties and Responsibilities The position duties and responsibilities listed below describe the general nature and scope of work.

Other responsibilities, duties and skills may be required and assigned, as needed.

Audits new admissions and tenant files (LIPH); tracks and reports on program participant files to ensure accuracy of PIC submissions with respect to compliance of HUD.

Provides one-on-one training to new technicians and group training to seasoned technicians to ensure they understand the complexity and the necessity of regulations.

Establishes staff improvement targets and provides results to Department Head.

Conducts regularly scheduled meetings with Technician Staff to reconcile participant file errors.Responds to staff issues, acting as a department contact with outside agencies & vendors to rectify issues that arise that may delay the processing of applications.Manages the operations of HUD PIC Reporting System and the Form-50058 Module and Sub-modules to ensure HCV Program is consistently and accurately reporting at HUDs threshold of 95% or greater.

Monitors and corrects 50058 Error Reports and provides supervisors with an account of the errors for staff correction.

Collaborates with HUDs PIC Coach to assess and resolve PIC reporting discrepancies.

Communicates with MTCS/PIC Forums, other Housing Authorities, and various sources to remain current with HUD and PIC updates.

Serves as the HCV Enterprise Income Verification Coordinator (EIV).Monitors program participant compliance using income-reporting requirements (EIV); coordinates repayment collection efforts with Finance and Accounting Departments assistance.Participates in the development and implementation of department policies, procedures, workflow, forms, and checklists, including revisions to Authority policy, owner manuals, and participant handbooks.

Analyzes and applies HUDs Code of Fede...