Medical Patient Care Advocate

Position Summary:

The Medical Patient Care Advocate serves as a dedicated liaison between patients, healthcare providers, and support services to ensure a positive and seamless care experience.

This role focuses on guiding patients through the healthcare process-answering questions, coordinating care, addressing concerns, and helping patients understand their treatment plans, insurance coverage, and available resources.

Essential Job Functions:


* Respond to all medication refill requests in a timely manner, checking faxes and responding to patient/pharmacy medication inquiries.


* Submit medication prior authorization in a timely and efficient manner, ensuring proper documentation in each patient record.


* Review and respond to all pharmacy and patient drug interaction and/ or drug changes requests once reviewing with the Medical Provider.


* Respond to all medical record requests in a timely manner.


* Submit records when a payment has been processed and a patient signed Release of Information has been completed.


* Communicate efficiently with Medical Doctors, Nurse Practitioners, and Physician assistants regarding any medication questions.


* Communicate in a positive helpful manner with all patients when updating on status of refill inquiries, prior authorizations, record requests or any other matter.


* Covering Medical Receptionists as needed.

Knowledge, Education, and Experience:


* Associate or bachelor's degree preferred


* Relevant medical office or pharmacy setting experience 2 years minimum.


* Prior Pharmacy experience preferred


* Prior Medical Record experience preferred


* Mental Health experience or knowledge preferred

Employment Status: Full Time
Schedule: M-F, 8:30am-5pm
Work Location: On Site - West LA
Compensation: Pay Range: $21-25/hr.