League Quality Leader

Schneider Electric has a meaningful opportunity available for a League Quality Leader (Breakers) for our Power Products division.

You will work for a company consistently rated by Fortune as one of the "Great Places to Work", by Glassdoor as "Best Places To Work" and by TIME as the #1 "Most Sustainable Company in the World."

Summary

The League Quality Leader (LQL) is the end-to-end owner of Quality, Customer Experience, and Circularity across an entire League within Power Products NAM.
This role provides strategic direction, ensures robust governance, and drives Product and Process robustness, prevention maturity, reliability, and environmental performance across all offers in the league.

The LQL acts as the single point of accountability for quality, systemic customer issues, and circularity outcomes.

Key Responsibilities

Strategic Quality & Customer Leadership


* Define and deploy the League Customer Satisfaction & Quality strategy, including long-term roadmap quality requirements, customer experience goals, and reliability expectations.



* Challenge engineering, product management, and manufacturing to ensure VOC, field performance data, and customer escalations are translated into actionable improvements.



* Serve as the Customer Advocate for the league, ensuring transparency, urgency, and cross-functional alignment on customer-facing issues.

Governance & Decision-Making


* Lead league-level governance:



* Offer Safety Committee



* Board of Change (BOC)



* OSRC / Release Readiness



* Critical Issue Reviews



* Make strategic decisions on derogations, stop deliveries, containment strategy, and systemic design or process risks.



* Ensure full application of PEP, I2P, DfSR, Quality Alerts, and reference quality processes across all offers.

Prevention, Design Robustness & Reliability


* Drive maturity of prevention tools including:



* Design & Process FMEA



* APQP/PPAP



* Reliability testing and data analytics



* 8D systemic problem solving



* Anticipate risks early in design cycles and enforce reliability gates, design assurance thinking, and life-cycle robustness reviews.

Sustainability, Circularity & Environmental Stewardship


* Lead the Circularity Highway for the league: reuse, repair, refurbishment, scrap reduction, material recovery, and backward flows.



* Own League CO₂ performance and drive eco-design integration into legacy releases and life-cycle extensions.



* Partner with sustainability teams to embed environmental KPIs into offer governance and operational reviews.

People Leadership & Capability Building


* Lead and develop Offer Quality Leaders (OQLs) and Customer Advocate Experts.



* Create high-performance routines, standardized methods, and shared tools to elevate quality capability across teams.



* Cultivate a culture of empowerment, accountability, continuous improvement, and customer passion.

Succes...