Customer Service Engineer (AX, XP)

Job Requirements

The Customer Service Engineer(AX, XP) is responsible for the installation, maintenance, troubleshooting, repair, and technical support of angiography and X-ray systems.

This role ensures high equipment availability and reliable customer support through timely field service, preventive maintenance, technical diagnostics, and close cooperation with customers and internal teams.

Key Responsibilities


* Perform installation, commissioning, preventive maintenance, repair, and technical service of AX and XP systems.


* Diagnose technical issues and restore equipment operation in accordance with applicable service procedures.


* Provide on-site and remote technical support to customers and respond to service requests in a timely manner.


* Perform system updates, modifications, and hardware/software upgrades when required.


* Plan service activities and coordinate spare parts, tools, and other resources required for field work.


* Document service activities accurately in CRM and relevant service systems.


* Communicate with customers on technical status, planned activities, and service progress.


* Cooperate with Application Specialists, Service Operations, Sales, and international technical support teams.


* Follow company requirements for quality, safety, compliance, and documentation.


* Participate in technical training and continuously develop expertise in AX and XP technologies.

Work Experience

Qualifications and Experience


* Higher technical education in electronics, electrical engineering, biomedical engineering, medical equipment, automation, or a related field.


* Experience in technical service, maintenance, installation, or repair of complex electronic/electromechanical equipment; experience with medical imaging equipment is an advantage.


* Good knowledge of electronics, electrical systems, computer hardware, networking, and technical troubleshooting.


* Ability to read and work with technical documentation.


* Experience with CRM or service management systems is an advantage.


* Intermediate or higher English proficiency for technical documentation, training, and regular communication with international colleagues.


* Valid driving license and willingness to travel regularly within Ukraine; international travel will be required for training.

Key Competencies


* Strong technical and analytical thinking.


* Systematic troubleshooting and problem-solving skills.


* Customer-oriented and professional communication.


* High level of responsibility, ownership, and attention to detail.


* Ability to organize field activities independently and meet deadlines.


* Ability to work effectively under operational pressure and manage priorities.


* Teamwork and willingness to continuously learn new technologies.

Expected Results


* High availability and reliable operation of supported customer equipment.


* Timely and high-q...