Sr. Member Engagement Director | Kraft Family YMCA

POSITION SUMMARY: The Senior Member Engagement Program Director provides strategic leadership for multiple program areas, ensuring alignment with the YMCAs mission and community priorities.

This role oversees program development, operations, and budgets, while supervising and mentoring staff and volunteers to achieve excellence in service delivery.

The Senior Program Director builds and sustains strong community partnerships, drives program growth and innovation, and plays a central role in leading fundraising and advancement initiatives.

By setting vision, fostering collaboration, and ensuring high standards of quality and impact, this position strengthens organizational capacity and extends the YMCAs reach within the community.

ESSENTIAL FUNCTIONS: Program Leadership Provide vision and oversight for multiple program areas, ensuring alignment with YMCA values, strategic priorities, and community needs.Maintain consistent daily presence in programs to support quality, safety, and staff oversight, following association-specific expectations for direct service coverage and onsite visitation.Lead program development, growth, and continuous improvement through strategic leadership and community partnerships.Coordinate facilities, resources, and logistics to ensure high-quality program delivery and successful events.

Staff Development Recruit, hire, train, and mentor staff and volunteers across multiple program areas, fostering a culture of collaboration, inclusion, and professional growth.Develop staffing plans, manage schedules, conduct performance evaluations, and implement strategies to motivate teams and achieve program goals.Ensure staff certifications and records are current and compliant with YMCA standards.

Community Engagement & Outreach Build and sustain strategic partnerships with schools, nonprofits, and other organizations to deepen community impact and expand program reach.Lead outreach, marketing, and registration efforts to promote programs and ensure equitable access.Fiscal StewardshipDevelop and manage program budgets across multiple areas to meet financial goals and ensure responsible stewardship of resources.Act as a branch leader for the YMCA Annual Campaign by leading volunteer teams, supporting fundraising events, and achieving an individual fundraising goal that advances the branchs overall target.

Program Experience Model exceptional relationship-building skills in all interactions, creating a welcoming and responsive environment for members, families, and staff.Address inquiries and concerns with professionalism and care, ensuring timely resolution and member satisfaction.Collect and analyze program data to evaluate effectiveness, inform strategic decisions, and celebrate outcomes.Maintain a flexible schedule, including evenings and weekends, to meet program and organizational needs.

Additional Responsibilities Take on other duties as assigned to support the YMCAs mission and organizational prioritiesCompletion of all req...