Azure Delivery Manager

AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure.

These insights are powered by engineering for business advantage, helping transform mission-critical operations.

As a Delivery Manager at Deloitte Consulting, you will oversee the technical delivery of an enterprise Azure managed services engagement for a US financial services client, lead cross-functional and global teams and mentor junior members.

You will own the day-to-day service relationship, drive SLA and compliance performance, and support estimation, planning and change orders to ensure successful outcomes.

Work you'll do

We are looking for a Delivery Manager to own the delivery of a three-year Azure managed services engagement.

You will be the accountable point of contact for the client, leading the teams that Migrate, transition, operate and secure a mix of Azure workloads, including compute and operating systems, containers, serverless services, backup and disaster recovery, patching, vulnerability and security monitoring, and cost optimization

As a Delivery Manager, you will be the onshore Service Delivery Manager for a multi-year Azure managed services contract covering a mix of IaaS (several hundred virtual machines across production, non-production and disaster recovery) and PaaS/serverless services.

You will lead Level 2 and Level 3 operations teams across onshore and offshore Delivery centres, run service governance with the client, and ensure the Migrate, Transition and Operate phases are delivered against contractual SLAs, security standards and cost commitments.

Service Delivery & Contract Governance


* Own end-to-end delivery across Plan & Define, Transition, and Operate (including the 90-day stabilization period), and maintain the Service Delivery Plan (SDP) as a living document.


* Deliver against contractual SLAs - incident response/resolution, VM availability, and DR RTO/RPO - reporting monthly and running governance forums (service reviews, optimization reviews, steering committee).


* Control scope and commercials: flag out-of-scope requests, raise change orders, and act as the escalation point for Priority 1 incidents.

Azure IaaS & PaaS Operations Oversight


* Oversee Level 2/3 support for Azure IaaS (VMs, networking, storage, firewalls/WAF, load balancing) and PaaS/serverless services, including the shared-responsibility boundary with Microsoft.


* Ensure golden, CIS-hardened images and IaC templates are maintained and used for all deployments, and oversee CI/CD, key/secrets management, and tagging standards.


* Coordinate with Microsoft support and the client on CSP-side incidents and platform maintenance.

Incident, Problem & Change Management


* Run ITIL-aligned incident, problem, and change management through ServiceNow - including the bidirectional eBonding integration - en...