Bidder Qualifications Credit Specialist

Purple Wave, a leader in online heavy equipment auctions, is seeking a Bidder Qualifications Credit Specialist to join our Client Services team.

This role is crucial in evaluating and qualifying bidders for high-value transactions while managing risk and maintaining the integrity of our auction platform.

The ideal candidate will combine strong multitasking skills with excellent judgment to ensure secure and reliable transactions.

The Bidder Qualifications Credit Specialist at Purple Wave plays a pivotal role in maintaining the integrity of our online auction marketplace.

This position vets prospective bidders to ensure only credible, qualified customers participate in high-value transactions.

The Bidder Qualifications Credit Specialist screens bidders through financial verification, identity validation, and comprehensive risk assessment to identify and prevent fraudulent or high-risk participants from transacting.

Working within our Client Services team, the Credit Specialist safeguards Purple Wave, our sellers, and legitimate buyers by maintaining a secure and trustworthy auction marketplace.

Responsibilities: Bidder Qualification & Risk Management Monitor a live bidding dashboard for potential risk while handling high call volume, especially during peak auction periods.

Contact flagged bidders in real time by phone, text, and email to verify their information against defined qualification criteria, then allow continued bidding or lock the account; use sound judgment on borderline cases and escalate to the Bidder Qualification Manager when needed.

Review and verify financial documentation and credentials.

Process bidder deposits and related transactions accurately.

Follow established qualification protocols and suggest improvements to the Bidder Qualification Manager.

Customer Relations & Communication Build strong bidder relationships through professional, customer-focused communication by phone, email, and text.

Educate bidders on qualification requirements, the bidding process, payment expectations, fees, shipping, and what happens after winning an asset.

Set up new customer accounts.

Communicate with Collections after each auction about financing invoices, non-qualified or high-risk winning bidders, unresponsive buyers, and other high-priority issues.

Collaborate with other departments to support shared business goals.

Reporting & Documentation Accurately document all bidder activity, decisions, and customer interactions in the appropriate systems.

Contribute to weekly reporting as requested.

Meet team performance goals and share feedback when they no longer reflect current business needs.

Complete additional assigned duties as requested.

Skills: Maintains strict confidentiality and handles sensitive financial information with discretion.

Detail-oriented and accurate; manages multiple priorities and adapts to auction cycle swings, from high-volume periods to slower times.

Comfortable tracking a live dashboard while managing several bidder...